Odawa Casino Resort

Job Description

Job Title:Hotel Front DeskRepresentative

Reports To: Hotel Front Desk Supervisor

Department:Hotel

Minimum Pay Rate:$18.00 per hour-Seasonal

JobCode:FTDKCK

Pay Grade:HOTEL1

Date Written:10/23/2019

RevisionDate:01/01/2024

Job Summary: Responsible for the efficient operation of the hotel front desk through responding to guests’ needs to achieve Odawa Casino Resort standards of quality utilizing established Standards of Service.

Primary Duties & Responsibilities:

• Greet all guests and Team Members in a friendly, openmanner.
• Conducts oneself in a positive and professional manner, acting as a role model for all Team Members.
• Receive and record reservations for accommodations either by telephone, e-mail, fax, or inperson.
• Register all hotel guests in current hotel computer software uponarrival.
• Receive payment and issue correct change asrequired.
• Address all guest inquiries andrequests.
• Maintain knowledge of all current and upcoming promotions and events at Odawa Casino Resort.
• Provide guest and fellow team member assistance, instruction, and/orguidance.
• Resolvecomplaints.
• Close guest accounts at the conclusion of theirstay.
• Maintain a clean, organized and safe comfortable work environment for all Team Membersand guests.
• Maintain a professional appearance.
• Attend all meetings as required.
• Complete all required training satisfactorily.
• Maintain the highest level of confidentiality at all times.
• Work at other properties as needed.
• Perform all other duties as assigned within the scope ofthe work.

Upholds Odawa Casino Mission statement in all aspects of position:

Mission:

We create excitement and memories.

Values:

We create a culture that provides:

1. A fun, rewarding, safe, and consistent environment for our TeamMembers.
2. A warm reception, welcoming environment, and friendlyatmosphere.
3. An optimal entertainment experience through exceptionalservice.
4. Support for the Waganakising Odawak values through Wisdom, Love, Respect,Bravery, Honesty, Humility, andTruth.
5. A contribution and connection to thecommunity.

System Access: Agilysys VisualOne, Synkros

Preference: Applies to Native Americans in accordance with applicable tribal law.

Minimum Qualifications:

• Must have a high school diploma orequivalent.
• Must have at least one(1) year of basic computerknowledge, and ability to quickly learn specialized software programs.
• Must read, write and speak English fluently.
• Must have excellent guest service skills.
• Must have excellent written and oral communicationskills.
• Must havegood math skills including the ability to correctly countchange.
• Must be able to stand for extended periods oftime.
• Must be flexible with shift and daysoff with the ability to work overtime, weekends, holidays, and special events, etc., as needed.
• You may be required to pass a skills assessment test to determine if you meet the minimum qualifications of theposition.
• Must be able to obtain a gaming license in accordance to the regulations established by the LTBB Gaming RegulatoryCommission, and be able to serve in the position under any other applicable law.